Privacy Policy — Continental Coaches Group

1. Data Controller

Continental Coaches Group B.V. ("CCG", "we", "our", "us") is the data controller for personal data collected via this website. We are registered in the Netherlands (KvK: 74381952) with our registered office at Europaplein 24, 1078 GZ Amsterdam, Netherlands.

Contact our Data Protection Officer: [email protected]

2. Data We Collect

We collect the following categories of personal data:

·Contact information: name, email address, telephone number, company name
·Travel information: travel dates, origin and destination, passenger numbers, service type
·Technical data: IP address, browser type, pages visited, referring URL (via cookies — see Section 7)
·Communication records: email correspondence, call logs (where applicable)

3. Purposes and Legal Basis

Purpose	Legal Basis (GDPR Art. 6)
Responding to quote requests and enquiries	Art. 6(1)(b) — contract performance
Providing coach hire services	Art. 6(1)(b) — contract performance
Sending marketing communications (with consent)	Art. 6(1)(a) — consent
Website analytics and improvement	Art. 6(1)(f) — legitimate interest
Legal compliance and accounting	Art. 6(1)(c) — legal obligation

4. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

·Quote enquiries (unconverted): 12 months
·Client booking records: 7 years (legal / accounting obligation)
·Marketing consent records: until consent is withdrawn
·Website analytics: 14 months (aggregated after 26 months)

5. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right of Access

Request a copy of personal data we hold about you.

Right to Rectification

Correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data ("right to be forgotten").

Right to Object

Object to processing based on legitimate interest.

Right to Portability

Receive your data in a machine-readable format.

Right to Withdraw Consent

Withdraw marketing consent at any time.

To exercise any right, email: [email protected]. We respond within 30 days. You also have the right to lodge a complaint with the Dutch DPA (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl

6. Data Sharing

We do not sell your personal data. We may share data with:

·Our partner operators (to fulfil your booking), bound by data processing agreements
·IT service providers (hosting, email) — EU-based, GDPR-compliant
·Legal / regulatory authorities when required by law

7. Cookies

This website uses cookies. Essential cookies are required for basic functionality and do not require consent. Analytics and marketing cookies require your explicit consent, which you can manage via our Cookie Settings link in the footer. For full details, refer to our Cookie Policy.

8. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via the website. The "Last updated" date at the top of this page reflects the current version.